Find the right plan for your needs
High volume discounts are available for brands doing $20m+ of online revenue
19.99% of upsell revenue
Our most popular package. We recommend starting off with Standard for most merchants. It’s everything you need to prove our software is a good fit.
24.99% of upsell revenue
Offset the carbon emissions from each order where ProtectMyOrder is included. Choose to fund projects like wind farms, borehole renovation or buying fuel efficient stoves for families in Nigeria
44.99% of upsell revenue
If your customer service team is stretched and struggles to handle customer service queries, this is the perfect plan. Our agents handle support queries for you so you can focus on growing your business. We can also cover the cost of refunds and replacements.
The “barely lift a finger” Trial
Get set up in 9 clicks with a guarantee that your conversion rate will either improve or stay the same.
9-click setup
Install the app. Give us collaborator access. We do everything else.
Gradual roll out
Only show to 50% of site visitors. After 14 days, you’ll see how much profit you made and if conversion was impacted.
Conversion guarantee
We guarantee conversion rate will improve or stay the same.
If we are wrong, we cover the cost of any lost sales (this has never happened).
In 99% of the conversion tests we've run, conversion rate is not affected.
In a small number of cases, conversion increases slightly. But generally we advise that your conversion will not change.
With our gradual roll out feature, you can set up a 50/50 AB test instantly. This will give you clear and reliable conversion data so you can verify the conversion impact for yourself.
Across 100+ consumer research calls, we've found consumers react in two distinct ways:
1. Increase peace of mind
These are people who have experienced package issues in the past - they might live in a block of flats where things regularly go missing. Or they’ve just had experiences with lost, damaged or delayed orders. They may have had stressful resolutions to their claims, waiting for weeks for their issue to be solved. Or they’ve just heard about shipping issues from friends or in the news.
These people are happy to pay a bit extra for peace of mind, especially when buying from a brand where they have not interacted with their customer service before.
2. Shoulder shrug
Then, there are those who aren’t worried about shipping. These people have never had any issues with shipping. Or if they have, they’ve been happy with how they’ve been resolved.
These people don’t want to buy PMO, but they are aware that others have issues, and that others will want it, so it’s no problem that it’s there.
No, ProtectMyOrder is not insurance.
ProtectMyOrder is a premium service you offer to your customers. The exact service you provide is your choice.
Examples include stolen package cover, free returns and priority customer support.
Just like an airline doesn't need an insurance license to sell priority boarding, you don't need an insurance license to sell a priority service to your customers.
This has been verified with US and UK insurance lawyers.
If you are on Shopify:
1. Add our app to your store and fill in the installation request form
2. Accept our collaborator access request
3. We do everything else for you.
If you are not on Shopify, drop us an email or ping us on live chat and we will give you an estimation. We have an API that we can integrate into any platform. All integrations are free!
Across hundreds of thousands of orders/month, there has not been an increase in fraudulent claims with any of our merchants.
We put this down to the fact that fraudsters are fraudsters, regardless of shipping protection. They know what they can get away with and take advantage of your generosity.
You can measure the fraud rate with our gradual rollout feature.
First, show ProtectMyOrder to 50% of your site visitors.
Then, using Gorgias/Zendesk, you will be able to analyse if the contact rate for customers who saw ProtectMyOrder is higher than those who didn’t see ProtectMyOrder. We can show you exactly how to do this.
First, you can choose your preferred Gold Standard project from our list:
(1) The Vader Piet wind farm in Aruba
(2) Improving Cooking Practices in Nigeria
(3) Uganda Boreholes
Then, we automatically calculate the carbon offset from each order and automatically offset it using Easypost’s API.
For more information, please book a call or send us an email.